Rochford Wines Yarra Valley

Terms of Use


Terms and Conditions

Privacy Policy
Rochford Wines may at times hold information about you that is collected in line with the National Privacy Act. We
also endeavour to keep our lists updated with the government’s 'Do Not Call' register. We will not share or disclose
information about you without your prior consent. By purchasing via our online website, phone or entering
competition or promotions run by Rochford Wines you may receive promotional material from time to time from us.
This may be in the form of email, sms, or postal mail. If you would like to know what information Rochford Wines has
on file about you or would like your information removed, please contact our IT Manager direct. At anytime you can
unsubscribe from this service by clicking the 'unsubscribe' link on our website or contacting Rochford Wines direct.

Age Restriction
You must be aged 18 years old to purchase alcohol. By placing an order you confirm you are at least 18 years old. If you are ordering wine as a gift then the recipient must be 18 years old. It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years. Liquor Act 1982.

Vintage Changes
Please Note: If a particular vintage of our wine is no longer in stock, it will automatically be replaced with the next vintage.

Free Freight
Free freight applies to orders of multiples of twelve (12) bottles of wine, Australia wide only.
Freight charges apply to all non Rochford Club wine orders, please contact Rochford Wines to find out more about freight charges on 03 5962 2119 or email To find out more about the Rochford Club and to receive free freight Australia wide please click here

All prices are quoted in Australian Dollars ($AUD) and include GST.

Purchase Policy for Rochford Wines Concert/Events
Our goal at Rochford Wines is to make your purchasing experience easy and efficient. The following purchase
policies are designed to ensure your satisfaction and understanding of the purchase process of Rochford Wines. If
you have any questions about the information below, please contact us, on or 03
5962 2119.
Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth
on that ticket.

All ticket prices for events/concerts are stated in Australian Dollars. Rochford Wines has several methods of payment
to accommodate your needs, including: MasterCard, Visa or the order will be cancelled). American Express and
Diners Club can also be used but incur a 2% surcharge.

Who You Are Buying From
Rochford Wines acts as the agent/venue for the promoters or persons organising the events. Rochford Wines will
process tickets booked through Rochford Wines, on behalf of the promoters or persons organising the events.

Pricing and Availability
Rochford Wines sells tickets on behalf of promoters, tour operators and bands, which means that Rochford Wines
does not set the ticket prices or determine seating locations for International acts (only). Tickets for events are also
sold through several Ticket Master distribution points, including Online, Contact Centres, Outlets and Box Offices.
Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available on the day
of the event/concert. However, Rochford Wines does not control its availability or sell tickets on the day, Event
Providers will determine this on the day of event.

Processing Fees
Tickets purchased on, via phone or at the venue are subject to a per ticket booking/handling
charge/fee which is non-refundable. In many cases, delivery charges will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets through Rochford Wines, there may be restrictions on tickets for certain concerts/events.
This means that you may be limited to a specified number of tickets for a certain event (also known as a "ticket limit").
This amount is included on the event page and is verified with every transaction. This policy is in effect to discourage
unfair ticket advantage practices.

Web Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment
information, or if you experience an error message or service interruption after submitting payment information, it is
your responsibility to confirm with Rochford Wines whether or not your order has been placed. Rochford Wines will
not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed
to receive confirmation.

Opening Acts
Opening acts or guests may sometimes tour with headlining performers. These opening acts are subject to change or
cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.

Cancelled Events
Occasionally, events/concerts are cancelled or postponed by the promoter, venue, tour operator or band due to
weather conditions or situations affecting the staff or audience. When this occurs, Rochford Wines makes every effort
to ensure you are contacted and receive a prompt refund if applicable. If an event/concert is cancelled, please
contact us for information on receiving a refund. If the event is moved or rescheduled, the promoter/tour operator
may set refund limitations. Please contact us for exact instructions and make sure you provide the name that the
tickets were booked under so we can expedite your refund if applicable. Please only contact us if tickets were
purchased through Rochford Wines, as you will need to return the tickets directly to us.

Refunds and Exchanges
Before purchasing tickets, carefully review your ticket selection. Policies set forth by Promoters and Tour Operators
prohibits Rochford Wines from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen,
damaged or destroyed tickets.

Billing Information
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we
receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In
these cases, Rochford Wines will attempt to contact you, using the information provided at the time of purchase. If
Rochford Wines is unable to reach you after its initial attempt, Rochford Wines may cancel your order and may sell
your tickets to another customer.

Delivery of Tickets and Box Office Pick Up
If you have selected delivery through the mail, please allow at least 20 working days after your order is made to receive your
tickets. Rochford Wines sends tickets via standard or registered mail to the billing address of the charged cardholder
unless otherwise directed. Occasionally, we receive incorrect billing or credit card account information for a ticket
order that can delay processing and delivery. Tickets ordered through Box Office Pick Up are typically available one
hour prior to the event start time. You will need to present your Rochford Wines web site order or if booked over the
phone the ticket consultant will inform you of procedural details. You will need photo identification to pick up tickets.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web
site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date
or you are able to order a ticket that was not supposed to have been released for sale, then: Rochford Wines will
have the right to cancel that ticket (or the order for that ticket) and refund the amount that you paid. This will apply
regardless of whether because of human error or a transactional malfunction of the Rochford Wines web site or other
event/concert ticketing system.

Security Search
You and your belongings may be searched on entry. Upon entry to the venue you consent to such searches and
waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the
event without refund or other compensation. Under certain facility rules, certain items may not be brought into the
premises, including without limitation, alcohol, cameras, recording devices, metal cutlery, umbrellas, tables, tent and
sun shelters, drugs or controlled substances.

Limitation of Liability
Rochford Wines encourages sun smart practises by all patrons. On all event material whether it be ticket holder’s
information or brochures etc, we encourage all patrons to bring a hat and sunscreen to our outdoor events. During
extreme weather conditions we will endeavour to provide extra shelter for patrons, but coverage for all is not possible
(please call Rochford Wines on day of event and listen to message for details). Rochford Wines cannot be
responsible for Australian weather conditions.

From time to time objects may fly into the concert area during an event. Despite our best efforts to shield patrons,
injury can occur. Stay alert at all times before, during and after performances. If struck, immediately ask a staff
member for directions to First Aid. By purchasing a ticket through Rochford Wines, you agree to the terms of this
Purchase Policy on behalf of yourself and any accompanying minor(s). You assume all risks are incidental to the
event for which a ticket is issued, whether before, during or after the performance.

License; Ejection and Cancellation
Event Providers and the Venue reserve the right, without refund of any amount paid, to refuse admission to, or eject,
any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to
comply with Event Provider and Venue rules. Breach of terms or rules will terminate your license (privilege) to attend
the event without refund. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or
reproduction of the event/concert. You grant permission to utilize your image, likeness, actions and statements in any
live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction
made of, or at, the event/concert (regardless of whether before, during or after performance) in any medium or
context without further authorization or compensation.

Designated Areas; VIP, General Admission, Reserved Seating, Marquees or Rochford Club
The venue reserves the right to eject, any person whose conduct management deems disorderly, who uses vulgar or
abusive language within designated areas. All packages with beverages included are to be consumed within the
designated area. Failure to comply with these conditions, management reserves the right to remove ticket holder
from the area. Breach of terms or rules will terminate your privilege to attend the area without refund. A ticket is not
redeemable for cash.

Lost Property
Rochford Wines is not responsible for any lost, stolen or damaged personal property.